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Issues covered under Support Agreements

We encourage our clients to take up a Support Agreement, working in partnership with Agile and our trusted suppliers. A Support Agreement provides peace of mind through proactive preventative maintenance, along with priority access to support for urgent matters.

Issues logged under a Support Agreement are managed and responded to in line with your agreed Service Level Agreement (SLA), ensuring timely resolution and minimal disruption.

Warranty

Please ensure you have provided the model, serial number, invoice # or organisation name so we can start your claim promptly

Quick Questions

We are always available to answer quick questions on the products we sell at no charge. If you need a manual, configuration utility, or have a small issue which can be resolved in under 15 minutes.... you're in the right place, it's a quick question!

Support and Configuration
Agile can commission the products we sell and you can also request out-of-contract support.

This is a pay-as-you-go service up to 4 hours, after that we will quote you a project time/cost solution.

Out of Warranty Repairs
You can request for us to evaluate your hardware, give you a report on the likely cause and a quotation for repair. An evaluation fee applies to all out-of-warranty repairs.

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While we aim to triage every request in the same day, issues are typically resolved within 5 business days. If you do require a faster response, please consider a Support Agreement to enjoy a guaranteed high priority response.

Resolutions can be escalated by requesting a priority response.
Priority charges are listed in our current rate card.

Click TICKETS below to proceed with your support request!